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. FAQ .

Frequently questions

 
What are the payment options?
   Currently we accept credit card payments.
 
How will my goods be sent to me?
   Your goods will be sent to you by signature required courier with track and trace. This ensures your goods are sent to you with safety and reliability.
 
 
 
How long will it take for my goods to arrive?
   Our ETA (Estimated Time of Arrival) is generally 1-3 working days upon order confirmation and stock availability.
 
 
My order is on backorder, what does this mean?
   A backorder item means that it is not available from our supplier and/or we are waiting for our supplier's shipment to arrive. When an item is on backorder, we will advise you when the item becomes available again. You can also change the item that is on backorder to an alternative product that is available.
 
Can I cancel my order and how?
   You may cancel your orders anytime prior to it being shipped to you. Just notify us by email: sales@ventasengeneral.com and let us know you would like to cancel your order.
 
 
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